# Frequently Asked Questions — Bakery Lab

> Frequently asked questions about Bakery Lab: opening hours, menu, allergen information, ordering and delivery, custom-designed cakes, QR menu and privacy.

Kaynak: https://bakerrylab.com/en/sss

Frequently asked questions

# Everything you wonder about, right here.

Answers to the most frequently asked questions, from opening hours to allergen information, from orders to custom cakes. If you can't find what you're looking for, write to us.

No questions match your search. You can write to us on [WhatsApp](https://wa.me/905471072121).

## General

What is Bakery Lab?
Bakery Lab is a new-generation bakery and patisserie serving in Bağlar, Diyarbakır. Besides fresh daily croissants, simit, çörek, bread and poğaça, we prepare tarts, cakes, desserts and custom-designed cakes. We take inspiration from tradition and add modern touches.
For more, see the [About us](hakkimizda) and [Our story](hikayemiz) pages.

Where are you and how do I find you?
Our address: Bağcılar, Urfa Blv No:165 AB, 21070 Bağlar/Diyarbakır. We are near the Radisson junction and the Maternity Hospital, in the building with the BakeryLab sign on its façade. To get directions on the map, use the "Get directions" button on the [Venue & Location](iletisim) page.

What are your opening hours?
Every day 06:00 – 00:00. Hours may change on holidays and special days; in such cases you will see the current status in the notice bar at the bottom of the site and in the "open / closed" note on the home page. If you want to be sure, you can call us at 0547 107 21 21.

Is there car parking and public transport?
Yes. In front of us there is a wide square and a car park; a bus stop is right next to it. You can watch our aerial directions video on the [Venue & Location](iletisim) page.

Is there a place to sit and eat or drink?
Yes. We have a sparkling, airy dining room, and a calm terrace and garden in the evenings. If you like, you can also take what you chose from the display to go.

Can I reserve a table?
For table and large-group requests, you can call us at 0547 107 21 21 or write on WhatsApp. Our team will tell you about availability.

How can I reach you?
Phone and WhatsApp: 0547 107 21 21. You can also message us on our Instagram (@bakerrylab), Facebook and TikTok accounts. All links are on the [Venue & Location](iletisim) page and in the site footer.

## Menu and products

Which products can I find?
Croissant varieties, simit, çörek, bread, poğaça and açma, gözleme, layer cakes, tarts and tartlets, cup desserts, rice pudding, éclairs, profiteroles, dry pastries and cookies, plus lemonade, hibiscus and cold drinks. The full list is on the [Menu](menu) page.

Are the products in the display the same every day?
Our bakery products are prepared fresh every day. For some products such as dry pastries and cookies, varieties may change from day to day; sold-out products are marked "Sold out today" on the menu. For other products in the display, see the "More in the display" section on the [Menu](menu) page.

Which products contain meat?
The sujuk, sausage and chicken poğaça, açma and pizza varieties contain meat products. Our sweet products contain no meat; still, we recommend checking the [Allergen table](alerjen-tablosu) or asking us for ingredient and allergen information.

Is there a vegan or vegetarian option?
Most of our products are made with recipes containing milk, egg and butter. To find out which products suit a plant-based diet, contact us before ordering; our team will help you with ingredients.

Do you take bulk or corporate orders?
For bulk requests such as meetings, celebrations and catering, we recommend writing on WhatsApp at least a few days in advance. We plan the product variety, quantity and delivery time together and let you know.

The product I'm looking for isn't on the menu, what should I do?
Not every product in the display may be on the online menu. You can ask about the product you are looking for on WhatsApp.

## Allergen and ingredient information

Where can I see allergen information?
On each product card in the menu, the listed allergens appear as labels. To compare all products at a glance, use the [Allergen table](alerjen-tablosu) page; to filter out what you want to avoid, use the allergen filter on the [Menu](menu) page.

Is the allergen information exact?
The information is of two kinds: what the business or manufacturer has verified is marked "confirmed"; what is compiled from the product name and standard recipe is marked "compiled". Compiled information is a guide and may not be finalized recipe by recipe. If you have a serious allergy, always ask us before ordering.

If my allergen isn't listed for a product, is it safe?
No. A product not listing an allergen does not mean it is free of it. Our pages never mark a product as "safe" on their own; they only show what is listed as contained.

Can cross-contact happen?
Yes. Because our products are prepared in the same kitchen and the same oven, there is a possibility that traces of substances such as gluten, milk, egg, nuts and sesame transfer to other products. For this reason we cannot guarantee freedom from cross-contact even for products marked "contains no allergens".

I have celiac disease or gluten sensitivity, what should I do?
Most of our products contain wheat flour and we make no gluten-free production claim. We cannot guarantee safe products for people with celiac disease; please contact us before choosing.

I have a very serious allergy, how should I order?
Before ordering, call us at 0547 107 21 21 or write on WhatsApp; state your allergen and the product. Our team shares the information it has about the content. For a custom cake you can also fill in the "allergen or ingredient you want to avoid" field in the form.

Which allergens are listed?
Gluten, milk, egg, tree nuts, peanut, sesame and soy. No product-level information is kept for mustard, celery, lupin, fish, shellfish, molluscs and sulphites; you can send us your questions about these.

How does the allergen filter work?
On the [Menu](menu) page, tap the allergens you want to avoid; products listed as containing them are hidden from the menu (or only marked, if you prefer). Your selection is stored in your browser, so you'll find it ready on your next visit. The filter only works with the listed allergens.

## Orders and delivery

How can I place an order?
In four ways: by writing on WhatsApp (0547 107 21 21), on Yemeksepeti, on Trendyol Go, or by coming to our store. For details see the [Orders and delivery](siparis-bilgisi) page.

Can I pay through the site?
No. No payment is taken and no card details are requested on this site. Orders are placed via WhatsApp, Yemeksepeti, Trendyol Go or our store, and payment is made through that channel.

Is there home delivery?
Yes, orders placed through Yemeksepeti and Trendyol Go are delivered to your address. The delivery area, fee and time are shown on the relevant platform according to your address.

Can I have my order prepared and pick it up at the store?
Yes. Write on WhatsApp what you'd like and we'll prepare it; come and pick it up whenever it suits you.

What if I want to change or cancel my order?
For platform orders, changes and cancellations are subject to the rules of the relevant platform. For WhatsApp and custom cake orders, write to us as soon as possible; depending on the stage of preparation, our team will tell you the options.

Which payment methods are accepted in the store?
You can get information about the payment methods accepted in our store by calling 0547 107 21 21.

What happens if a product I ordered is sold out?
Because products are prepared daily, some may sell out during the day. In that case our team contacts you to suggest a similar product or lets you update your order.

## Custom-designed cake

How do I order a custom-designed cake?
Fill in the form on the [Custom Cake](ozel-pasta) page; your details turn into a ready-made WhatsApp message and you just send it. Our store team tells you the price and delivery time on WhatsApp.

How far in advance should I order a custom cake?
It depends on the complexity of the design and how busy we are. For comfortable planning we recommend writing a few days before your date; our team will tell you the availability and preparation time.

How is the price of a custom cake determined?
It depends on size, flavor, decoration and design complexity. After you enter the number of people, date and design idea in the form, our store team will give you the price.

Can I have text written on the cake?
Yes. Just enter the text you want in the "Text on the cake" field of the form.

Can I add an example picture?
Yes. After sending the message on WhatsApp, you can add your example picture to the same chat. You can also take inspiration from the cakes in our display.

How many people do the cakes serve?
The cakes on our menu are usually offered in sizes serving 4, 6 and 8 people. For larger gatherings and special sizes, state the number of people in the form.

What are the options for receiving or sending the cake?
You can pick up your cake at our store. If you want delivery to an address, mention it in your message; our team will tell you whether it is possible.

How do I communicate an allergy or special diet request?
Write it in the "Allergen or ingredient you want to avoid" field of the form and also confirm with our team on WhatsApp. On cross-contact, please see the allergen section in the [FAQ](sss).

## Site, QR menu and privacy

What does the QR code on the table open?
When you scan the QR code, a quick-access page opens that gathers ordering, the menu, allergen information, directions and social media links in one place. You can choose your language from the top of the page.

Which languages does the site have?
Turkish, English and Kurdish (Kurmanji). You can choose from the language button at the top of the page; your choice is remembered.

Is my personal data collected on this site?
Our site does not collect any account, membership or form data and takes no payment. Your preferences (language, allergen selection) are stored only in your own browser. For details see the [Privacy and KVKK](gizlilik) page.

Where does what I write in the custom cake form go?
Form details are not sent to our server. What you write turns into a ready-made WhatsApp message in your browser; when you send the message, it reaches us via WhatsApp.

How up to date is the information on the site?
Product availability and opening hours are updated regularly; however, momentary differences may occur in store and on the platforms. When in doubt you can confirm by calling us.

What should I do if I see an error or missing information on the site?
You can let us know by writing to us on WhatsApp or Instagram; we'll fix it as soon as possible.

## Didn't find the answer?

Send your question directly to our team; we'll answer as soon as possible.

[Write on WhatsApp](https://wa.me/905471072121)[0547 107 21 21](tel:+905471072121)